Frequently Asked Questions

Why Wonderfactory?

We are the only collective in the world to have created an ecosystem that recognises the talent, dedication and effort that goes into the creation of toy photography as contemporary art, and to make these unique art pieces available to the general collector.

Why Buy Our Products?

Because we all love beautiful things. And what you see here are exclusive works available only from Wonderfactory.

Our pieces are curated from the creative work of a select group of talented artists from around the world, and produced exclusively as art with the finest of materials and workmanship.

Each print is committed by each of the artists and our founding team, to be produced in limited quantities worldwide. We also make our utmost efforts to restrict access to our source files to ensure that these images are in the hands of only a few, worldwide. 

Our publishing process includes anti-counterfeiting measures to ensure that Wonderfactory products are hard to duplicate, through the use of expensive materials and technology. 

Each print is then numbered on a certificate of authenticity that is embossed with Wonderfactory's stamp over a handwritten print number. 

We are committed to make each of the items you purchase, a unique and rare piece of print owned by only a limited number of people worldwide. 

Sizes

Most images are available in up to 3 sizes, based on the suitability of each visual. They are mounted in premium durable aluminium frames, with sturdy grooves that a nail on a wall can easily latch on. 

Your choice of product size depends on what effect you would like to create in your premises, taking into account existing furniture, decoration and the size of the wall space you want to fill.

Check out this little guide to choosing the right size of art for your needs. 

Prices

The prices for each of product goes to cover the costs of materials and production process, royalties to the artists for their talent and effort, and towards maintaining Wonderfactory's toy photography platform. The search for an equilibrium between quality and acceptable pricing took us years, which is why even though Wonderfactory was founded in 2014, we only launched our official sales platform in 2018.

For a limited time during our launch, worldwide delivery is free for any purchase from Wonderfactory.

Worldwide Delivery

Wonderfactory's production facility is in Guangdong province, China, a few kilometres from Macau. International deliveries are made via UPS, while deliveries in China are made via SF Express.

For a limited time during our launch, worldwide delivery is free for any purchase from Wonderfactory.   

Depending on your location, delivery usually takes 1-3 weeks after placing your order.  Click here to track your delivery. 



Notes: Deliveries to your location may be subjected to the import duties and taxes of your country. As the recipient, you may be liable for import duties, customs and local sales taxes levied by the country you are receiving the delivery; payment of these is necessary to release your order from customs on arrival. For more information regarding your country's customs policy, please contact your local customs bureau.  

Returns & Refunds (Numbered Products) 

Wonderfactory's products are limited edition and individually numbered, and we ask for your understanding that we will protect this principle with our utmost efforts.

As Wonderfactory products are custom-made and administered by hand throughout the publishing, framing and packaging process, some minute imperfections may occur in the complex process. We commit that the external-facing parts of our products are in perfect condition, but ask for your understanding that there may be imperfections, i.e. scratches, on the back of the product (wall facing) caused by human handling of the products. Wonderfactory cannot afford to exchange products due to said imperfections. 

With our courier partner, Wonderfactory takes responsibility for ensuring that your purchased numbered products are delivered to you in a condition befitting of immediate appreciation. In the event that a product is damaged during delivery, Wonderfactory will send a replacement product to you upon photographic evidence that you have destroyed the previous damaged product.